A company can know more about its activity than ever before while still misunderstanding what’s happening within it.

The most useful question is not be whether it has enough information to act, but whether it has tested the story that the information appears to tell.

Have we lost confidence in our ability to interpret the world for ourselves? We outsource our judgment to experts, commentators, columnists…and now, machines. We let them do the heavy lifting and tell us what to think. It’s easier to share someone else’s tweet or repeat their soundbite than to sit with a complex issue and admit that the truth isn’t neat, and that maybe no one has the whole picture.

But democracy only really works when citizens question what they’re told.

Do you hire sheeple or people?

Generative AI has arguably brought an even bigger shake-up to the way we work than the pandemic did.

Will it help or hinder your staff?